Frequently Asked Questions
What payment methods do you accept?
During checkout, you can select any of the following secure payment options:
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Visa
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Mastercard
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American Express
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Maestro
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Apple Pay
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Google Pay
- PayPal
Do you offer free shipping?
Yes! We offer free shipping within the United States — no minimum order required.
How long will it take to receive my order?
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Order cutoff time: 5:00 PM (EST) Eastern Standard Time (New York). Orders placed after this will be processed the next business day.
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Order handling time: 1–2 business days (Monday to Friday)
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Transit time: 7–8 business days (Monday to Friday)
When will I get paid after returning my product?
Refunds are processed within up to 10 business days after we receive your return. The refund will be credited to your original payment method.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email.
You can use it on our Track Your Order page to follow your package’s journey.
Do you ship internationally?
No. We currently only ship our products within the United States.
Do you accept cancellations?
Unfortunately, once an order is placed, cancellation is not possible.
Please double-check your order details before completing your purchase.
What is the process for exchanging a product?
We do not offer direct exchanges.
However, you can always return your item within 30 days and place a new order for the product you want.
Contact Us
E-mail: info@pearlofedith.com
Tel: +31622968328
Customer Service Hours:
Monday to Sunday: 9:00 to 17:00
(EST) Eastern Standard Time – New York
We aim to reply to your email within 1 business day.